This Shipping Policy explains how and where Lucky Patch Studios ships orders placed through our online shop. It forms part of our Terms of Sale & Use.
We ship to Italy and to the EU countries listed in the table below. We do not currently ship to Bulgaria, Cyprus, Finland, Greece, Malta, Romania or Sweden, or to any country outside the European Union.
Shopping from the United States? Those editions are sold and shipped by LDM Animation. Ordering from them is faster and avoids import duty.
Orders are picked and packed within 1–2 working days of payment clearing. Orders placed at a weekend or on a public holiday are processed on the next working day. You receive a dispatch email with tracking as soon as your parcel leaves us.
All prices in our shop include VAT. Delivery is calculated at checkout from your address and the weight of your order, and the full total is shown before you pay.
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| Italy | Poste Italiane | 1–4 working days | €7.90 |
| EU — zone 1Austria, Croatia, Czech Republic, Germany, Hungary, Poland, Slovenia | BRT | 2–5 working days | €9.90 |
| EU — zone 2Belgium, France, Luxembourg, Netherlands, Portugal, Slovakia, Spain | BRT | 3–5 working days | €9.90 |
| EU — zone 3Denmark, Estonia, Ireland, Latvia, Lithuania | BRT | 4–6 working days | €12.90 |
Unless we agree otherwise with you, we deliver without undue delay and no later than 30 days from the day the contract is formed. If we miss that, you may set us a further reasonable period; if we miss that too, you may cancel and we refund you in full without delay. This is your statutory right and nothing in this policy reduces it.
Within the EU there is no customs duty and no import VAT — the price you pay at checkout is the price you pay in total.
Every order ships with tracking. If your tracking has not updated for 7 working days, email shipping@luckypatchstudios.com with your order number and we will open an enquiry with the carrier.
Please check your delivery address carefully. If you spot a mistake, email us immediately — we can usually correct it before dispatch, but not after. Parcels returned to us as undeliverable because of an incorrect address can be reshipped once you pay the postage again.
Risk passes to you when you, or a carrier you chose yourself, take physical possession of the goods. If a parcel arrives damaged, photograph the box before opening it where you can, and contact us. If it does not arrive, tell us and we will replace it or refund you. Return postage in these cases is at our cost.
This policy covers delivery only. Your 14-day right of withdrawal and the two-year guarantee of conformity are set out in our Terms of Sale & Use, including who pays return postage.
If you order several items and one is delayed, we may ship the rest first at no extra cost to you. You will be told before we do. Where an order arrives in several parts, your withdrawal period runs from the day you receive the last part.
We may update this policy as our carriers and rates change. The “last updated” date above shows when it last changed. The policy that applies to your order is the one in force when you placed it.
Questions about shipping? Email shipping@luckypatchstudios.com.