These Terms of Sale and Use (“Terms”) govern your access to and use of the Lucky Patch Studios website and online shop. By using the site or placing an order, you agree to them.
Lucky Patch Studios srl, Corso Vittorio Emanuele II 44, 26100 Cremona, Italy. Registration number CR-340018, VAT number (Partita IVA) IT01856670193. Contact: contact@luckypatchstudios.com. Full details are in our Impressum.
We sell to consumers in the European Union countries we deliver to, which are listed in our Shipping Policy. Customers in the United States are served by LDM Animation under their own terms, which avoids import duty. We sell for personal use, not for resale.
Placing an order is an offer to buy. Our automatic acknowledgement confirms only that we received it. The contract is formed when we confirm dispatch of the goods.
We may decline or cancel an order if the item is out of stock, if it was listed at an incorrect price, if we cannot deliver to your address, or if we suspect fraud. If we cancel an order you have paid for, we refund it in full.
All prices are shown in euro and include VAT at the applicable rate. Delivery costs are shown separately before you complete your order and are added to the total. The total payable is displayed on the final checkout screen before you confirm.
If we ship outside the EU, you may be liable for customs duty and import taxes in the destination country; these are payable to the carrier and are not included in our prices.
Payment is taken at checkout via Shopify Payments. We do not see or store your full card details. Goods are dispatched once payment has cleared.
We deliver to the address you give at checkout. Unless we agree otherwise, we deliver without undue delay and no later than 30 days from the day the contract is formed. If we miss that deadline, you may give us a further reasonable period, and if we miss that too you may cancel and receive a full refund.
Risk passes to you when you, or a carrier you chose yourself, take physical possession of the goods.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party you name who is not the carrier, take physical possession of the goods. Where an order is delivered in several parts, it runs from receipt of the last part.
To exercise it, tell us your decision in a clear statement — by email to shipping@luckypatchstudios.com or by post to the address above. You may use the model withdrawal form, but you do not have to. To meet the deadline it is enough that you send your communication before the 14 days expire.
Effects of withdrawal. We reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, at no fee to you. We may withhold reimbursement until we have received the goods back or you supply proof of return, whichever is earlier.
You must send the goods back without undue delay and no later than 14 days from the day you tell us. The cost of return is on you. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We are liable under the statutory guarantee of conformity. If goods are not as described, not of the expected quality, or do not work as they should, you have the right to have them repaired or replaced free of charge, or to a price reduction or cancellation, for two years from delivery. In the first year, a defect is presumed to have existed at delivery unless we prove otherwise.
These rights are free of charge and are additional to, and unaffected by, the withdrawal right above.
If an item arrives damaged, faulty, or with a component missing, email shipping@luckypatchstudios.com with your order number and a photograph. We will repair, replace, send the missing part, or refund you. Return postage in these cases is at our cost.
We describe our games as accurately as we can. Photographs are illustrative, and printed colours and components may differ slightly from images on screen. Back of the Goal is intended for ages 8 and over; it contains small parts and is not suitable for younger children.
Rulebooks and printable extras are provided free of charge for personal use. They remain our property and may not be sold or reproduced commercially without our written permission.
All content on this site — including the Back of the Goal name, logos, artwork, text, and images — is owned by Lucky Patch Studios or its licensors and is protected by intellectual-property law. You may not copy, reproduce, distribute, or use it without our prior written permission.
You agree not to misuse the site, including by attempting to disrupt it, access it without authorisation, submit false information, or provide another person’s details without their permission.
Our shop runs on Shopify and payment is handled by our payment provider; their terms govern the checkout and the payment itself. This site may link to third-party websites, including LDM Animation. We are not responsible for the content or practices of third-party sites.
We are liable without limitation for death or personal injury caused by our negligence, for intent and gross negligence, and under applicable product-liability law. For other damage, our liability is limited to the foreseeable damage typical for this kind of contract. Nothing in these Terms excludes or limits your statutory rights as a consumer.
Please contact us first at customer@luckypatchstudios.com — most issues are settled quickly. We are not willing or obliged to participate in dispute resolution before a consumer arbitration board.
These Terms are governed by the law of Italy. As a consumer, you keep the protection of the mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts of that country.
We may update these Terms from time to time. The “last updated” date above shows when they last changed. The Terms that apply to your order are the ones in force when you placed it.
Questions about these Terms? Email legal@luckypatchstudios.com.